Terms and Conditions

Last Updated: October 31, 2024

1. Introduction

Welcome to Social: Managed (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our services and website located at www.socialmanaged.com (collectively, the “Services”). As a digital marketing agency, we provide professional marketing services to businesses and organizations (“Clients”, “you”, “your”).

2. Services Overview

  • Social: Managed provides digital marketing services including but not limited to:
  • Social media management
  • Content creation
  • Social media advertising
  • Content strategy and development
  • Digital advertising services across multiple platforms
  • Brand development and management
  • Email marketing campaigns
  • Search engine optimization (SEO)

3. Client Responsibilities

As a client of Social: Managed, you agree to:

3.1. Provide timely access to:

  • Necessary social media accounts and platforms
  • Brand assets and guidelines
  • Required login credentials and permissions
  • Marketing materials and content resources
  • Product/service information

3.2. Maintain:

  • Active communication with our team
  • Timely feedback on submitted content and campaigns
  • Prompt review and approval of materials
  • Updated payment information
  • Accurate company information

3.3. Ensure:

  • All provided content complies with applicable laws
  • You have the necessary rights to use the provided materials
  • Prompt notification of any changes affecting services

4. Service Delivery and Content Rights

4.1. Content Creation

  • Standard turnaround times will be specified in your service agreement
  • Rush requests may incur additional fees
  • Content revisions are limited as specified in your service agreement

4.2. Intellectual Property Rights

  • Client retains ownership of all pre-existing materials provided to us
  • Social: Managed retains ownership of our proprietary processes, methods, and tools
  • Created content ownership transfers to client upon payment in full
  • We maintain the right to use non-confidential work in our portfolio

5. Service Terms and Payments

5.1. Service Agreements

  • Minimum commitment periods apply as specified in your service agreement
  • Services are billed monthly
  • Setup fees may apply for new accounts
  • Additional services beyond agreed scope will be quoted separately

5.2. Payment Terms

  • All invoices are due by the 1st of the month
  • Late payments may result in service suspension
  • Recurring payments are automatically charged
  • Service fees are non-refundable
  • A 30-day written notice is required for service cancellation

6. Performance and Metrics

6.1. Reporting

  • Regular performance reports will be provided as specified in your service agreement
  • Metrics and KPIs will be agreed upon at service commencement
  • Additional reporting requests may incur extra fees

6.2. No Guarantees

While we strive for excellent results, we cannot guarantee:

  • Specific engagement rates
  • Follower growth
  • Conversion rates
  • Return on ad spend
  • Search engine rankings
  • Specific business outcomes

7. Confidentiality and Data Protection

7.1. We maintain strict confidentiality regarding:

  • Client business information
  • Marketing strategies
  • Campaign data
  • Account access credentials
  • Proprietary information

8. Service Modifications and Termination

8.1. Service Modifications

  • Service scope changes require mutual agreement

9. Limitation of Liability

9.1. Social: Managed is not liable for:

  • Platform changes affecting services
  • Third-party platform downtime
  • Account suspensions by platforms
  • Loss of data not backed up
  • Indirect or consequential losses
  • Business interruption
  • Lost profits or opportunities

9.2. Our liability is limited to:

  • The amount paid for services in the previous month
  • Direct damages proven to result from our negligence

10. Communication 

By engaging our services, you agree to receive:

  • Service updates and notifications
  • Marketing performance reports
  • Billing communications
  • Service-related announcements
  • Industry updates and newsletters

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kansas, United States. Any disputes shall be resolved in the courts of Kansas.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated with 30 days’ notice.

13. Contact Information

For questions about these Terms or our Services:

  • Email: legal@socialmanaged.om
  • Phone: 866-324-9700
  • Address: 115 N. Metcalf Louisburg, KS 66053
  • Website: www.socialmanaged.com

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By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.